Refund Policy

Eligible Items

The following items are eligible for a refund:

• Products purchased directly from kerovaris.quest
• Unused items in original packaging
• Items returned within the approved timeframe
• Products received damaged or defective

Refund Timeframe

Customers may request a refund within 30 calendar days from the date of delivery. Refund requests submitted after this period may not be approved unless required by applicable law.

Once approved, refunds are processed within 7–10 business days to the original payment method.

Refund Procedure

1. Contact our support team with your order number.
2. Provide a brief explanation and photos if applicable.
3. Receive return authorization and shipping instructions.
4. Ship the item securely to the provided return address.

Refunds are issued after inspection and confirmation of eligibility.

Conditions

• Items must be unused and in resalable condition.
• Original proof of purchase is required.
• Shipping costs are non-refundable unless the item is defective.
• Return shipping fees may apply.

Non-Refundable Items

• Items marked as final sale
• Gift cards or promotional vouchers
• Personalized or custom-made products
• Products damaged due to misuse

Contact KEROVARIS

For all refund inquiries, please reach out to our support team:

Email: [email protected]

Phone: +1 (800) 945-7832

Address: 245 Coral Bay Avenue, Suite 310, Miami, FL 33101, United States